Isabella’s Mochi Donuts – Terms & Conditions
Effective Date: January 2, 2025
Welcome to Isabella’s Donuts! By placing an order or using our services, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General
- These Terms & Conditions apply to all purchases made through Isabella’s Donuts, whether in-store, online, or via third-party delivery platforms.
- We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
2. Orders & Payments
- All orders must be placed and paid for in advance. We accept major credit/debit cards, mobile payments, and other payment methods listed at checkout.
- Prices and availability of products are subject to change without prior notice.
- Orders placed through third-party delivery platforms are subject to their respective terms and conditions.
3. Cancellation & Refund Policy
- No Cancellations or Refunds: Orders cannot be canceled within 24 hours of the scheduled pickup or delivery time. No refunds will be issued for last-minute cancellations or failure to pick up orders.
- If an issue arises with your order (e.g., incorrect or missing items), please contact us within 24 hours for resolution.
- Refunds or replacements are provided at our discretion and only for valid concerns.
4. Custom & Bulk Orders
- Custom and bulk orders require at least 48 hours’ notice and may be subject to additional lead times based on availability.
- A 50% deposit is required for large orders, which is non-refundable within 48 hours of the event.
5. Loyalty Program & Promotions
- Participation in our loyalty program is subject to separate terms, available upon request.
- Discounts, coupons, and promotions cannot be combined unless explicitly stated.
- We reserve the right to modify or discontinue promotions without prior notice.
6. Food Allergies & Dietary Restrictions
- Our products contain gluten, dairy, eggs, and other allergens. While we take precautions, cross-contamination may occur.
- Customers with severe allergies should contact us before placing an order.
7. Liability & Disclaimer
- Isabella’s Donuts is not liable for delays caused by unforeseen circumstances, such as weather conditions, supplier shortages, or third-party delivery issues.
- We reserve the right to refuse service to anyone for any reason at any time.
8. Contact Information
For any questions or concerns, please contact us at:
- Email: team@isabellasdonuts.com
By purchasing from Isabella’s Donuts, you acknowledge and agree to these terms. Thank you for supporting us!